Customer Testimonial

Woodrow R.
Recently purchased a Pre-Owned Ram 1500 from Thornton CDJR

Woodrow commented that his “initial purchase experience was great" but within 24 hours of purchasing his truck he realized it did not have Bluetooth. He said "I was just kind of disappointed because I didn’t even think to check to see if the truck had it. I just assumed all newer trucks would, I had it in my old truck and knew I couldn’t live without it."

At this point he called his Sales Consultant Adam and explained the situation. "He told me 'no problem' and was very upfront about the program." The program Woodrow is referring to is the Love it or Leave it – 4 Day Exchange or Return policy at Thornton CDJR. Woodrow immediately asked Adam "What is the catch?" Woodrow said "I was very relieved when I was told it would be no issue".

Adam went to work and found a similar truck in the Thornton Pre-Owned Inventory. Woodrow then stopped by and looked over the potential exchange vehicle, he was very pleased with the options and equipment the new truck had and the way it drove. At this point Thornton CDJR processed his exchange and within 48 hours Woodrow was driving home in a truck that better fit his situation. "Initially I had buyers remorse about certain aspects. It wasn't what I wanted. But there was no pressure, no hassling. Adam told me 'don't worry about it, bring it back.' "